CalybeeRefund policy
The short version
- If we got it wrong, such as a billing mistake or a charge after you cancelled, you get your money back.
- Changed your mind? Ask within 15 days of your first payment for a plan. After that, payments are not refunded for a change of mind, for time you did not use, or for a renewal you meant to cancel.
- Use the free plan for as long as you like before you pay, and cancel a paid plan any time before it renews.
1. Who handles refunds
Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns, so every refund for a Calybee plan is made by Paddle, to the payment method you paid with.
2. When something is our fault
We refund a payment in full, at any time, when the fault is ours:
- you were charged twice, or charged the wrong amount;
- you were charged after you cancelled;
- a technical fault on our side stopped Calybee working for you for a long time, or a paid feature did not work as we described it, and we could not put it right after you told us.
Tell us within 30 days of the charge, so we can check it.
3. Changing your mind
If you change your mind about a paid plan, ask within 15 days of your first payment for it and we refund that payment in full. Your account then moves to the free plan, and nothing you made is deleted.
This applies once, to the first payment for a plan. It does not apply to renewals, or to a plan you have already had refunded and buy again.
4. What is not refunded
Apart from the cases above, we do not refund a payment. In particular, we do not refund:
- a change of mind after the 15 days, or not using Calybee;
- a monthly or yearly renewal you did not cancel in time;
- the unused part of a month or a year, including when you cancel or move to a cheaper plan;
- a plan suspended or closed because the terms of service were broken.
Where the law where you live gives you more rights than this policy, those rights apply.
5. How to ask
- Go to paddle.net, find your order with the email address you paid with, and ask there; or
- email support@calybee.com from the address on your account, with the date and amount of the payment.
Once a refund is approved, it usually reaches you within 5 to 10 business days, depending on your bank or card issuer.
6. Cancelling
You can cancel any time, from your account, through the link in your Paddle receipt, or by writing to us. Your plan keeps working until the end of the period you paid for, and you are not charged again. To avoid a renewal, cancel before its date.
7. The free plan
The free plan costs nothing and has no time limit, so you can try Calybee for as long as you like before choosing a paid plan. Nothing is charged until you do.
8. Your clients’ payments
This policy covers Calybee’s own plans. When your clients pay you for a booking, a gift card, a pack or a membership, they pay you directly through your own Stripe or PayPal account; that money never passes through Calybee. Those refunds are between you and your client, under your own cancellation and refund policy, and Calybee and Paddle are not part of that sale.
9. Contact
Questions about a payment? Email support@calybee.com. Calybee is operated by Mrutyunjaya Mishra, D/186, IFFCO, India 754142. See also our terms of service.